Articles are opening in " kb_view "instead of " kb_article_view " in the employee center

[dev_S]

Hi All,

I have a issue with some articles which are opening in " kb_view "instead of " kb_article_view " in the employee center when searched with the article number, these articles are created with a custom template.

How to fix the issue any help is highly appreciated.

Thanks in advance!!

[Community Alums · Accepted solution]

Hi @dev_S ,

Please refer to the following KB article:

Exact match search results open records in 'kb_view' rather than 'kb_article_view' - Support and Tro...

Hope this may help you.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.