Attachments not visible to users in catalog

[Deepanshi1]

hi, i have one catalog item which allows users to download excel sheet from portal. this sheet is not visible to certain users. it is getting downloaded but only blank screen is coming. pls help me out.

[Ankur Bawiskar]

@Deepanshi1 

how are you showing that file to users? where is that file stored
It's an ACL issue if it's showing for few users and not for others.

how have you configured the visibility?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepanshi1]

this file is stored in attachment table. i think its not visible to all users, who have non itil role. we dont configure acl for this? i guess.

[Ankur Bawiskar]

@Deepanshi1 

if you didn't configure any new ACL then you mentioned some users are able to see it

Please check and create necessary read ACL on sys_attachment table for snc_internal role

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepanshi1]

ok will try it. can you pls tell me which acl i write which condition.?