Attachments tab: how to modify with no Widget?

tahnalos
Kilo Sage

2 weeks ago

So we want to modify the Attachment tab so that it can show up using a qualification that is not the one in Red.  However, in order for us to do so, we need to fill in the Widget Info (highlighted in green).  Which we do not have and was set to empty OOB.

How do we define this?  Or how can we change the condition otherwise?

tahnalos_0-1755825374503.png

 

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2 REPLIES 2

GlideFather
Tera Patron

2 weeks ago

Hi @tahnalos,

 

please share more details, you could workaround this by creating a dummy widget, adding it to the field and then to delete that widget but it's overkill and definitely ugly method 😄 the widget is expected there for a reason.... 

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tahnalos
Kilo Sage
In response to GlideFather

2 weeks ago

This is the Standard Ticket Configuration that is used in the Employee Center.  We are making modifications to the tabs so that it is visible based on certain characteristics of the ticket, but we cannot make the same modifications to the Attachments tab due to this widget issue.

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