Basic Tracking Consent Policy

[Armacar]

Hello Experts,

I wonder if someone can explain to me what are the insights (metrics) we can lose if we assign Basic Tracking consent policy to a region instead of Notice Tracking consent policy on User Experience Analytics.

Thank you so much.

[Community Alums]

Hi @Armacar ,

There are default settings for three different groups of users:

• Users from the US
• Users from EU, UK, and European Free Trade Association (EFTA) countries (Iceland, Liechtenstein, Norway, and Switzerland)
• Users from all other countries.

The default consent policies are dependent on the end user's geolocation.

The basic tracking consent policy enables users with the admin role to obtain usage metrics only. This consent policy tracks and processes user activity but only stores basic user data. This basic data includes hashed user IDs (which is the process of hashing the end-user identifier before information is sent to the ServiceNow User Experience Analytics server), and the storing of partial session details including the session time.

Note: When a user opts out of tracking, basic tracking is no longer enabled. Users can opt out of basic tracking by answering No to an opt-in prompt or by navigating to User Experience Analytics > Enable/Disable Tracking.

and  in Notice Users are presented with a message explaining that their activity in the application will be tracked. This policy is the default consent policy for non-US and non-EU, EFTA, and UK users.