Employee center global search displays suggested label as "catalog item" .Rename it

[PreethikaW]

When we type in Employee center global search ,the suggested drop down option comes and it shows the catalog items with the NAME and Label as "catalog item" (as highlighted in teh screenshot). I want to change the existing label as "request" and create a different one for record producers .

I did check in templates and re-inxeded the catalog item table . But no luck.

[Mark Manders]

It shows the label of the table, so you may need to change that, but what is the use case? An employee is searching on the portal to do something and either finds knowledge to solve it through self service or a form to fill to have there question/request/issue handled. Giving it two different labels can cause confusion. Both a catalog item and a record producer are just forms to create a record in the system that is handled in a certain way. Does it make sense to confront end users with how things are technically handled on the platform that is being used?

[PreethikaW]

Hello Mark, Thanks for the response. 

In the above screenshot , "ServiceNow" is a record producer and needs to be displayed as "Incident" and "ServiceNow permissions" is an catalog item and needs to be displayed as "Request".

This requirement was shared to us so that the user can differentiate between incident and request.

[PreethikaW]

Can someone please help on this requirement ?