Hi all,
I am configuring buttons for the portals using Standard Ticket Configuration module. While I have no issue with creation of them for many tables, I have an issue for case table (sn_customerservice_case).
I have created a new button that manages newly created custom field. That button is designed to be used by customers (sn_customerservice.customer) users, but with all implementation they are not visible on the portal. on the ticket page. Button is visible for admin.
- I have checked ACLs and customer has read access to the table as well as read and write access to the custom field.
- Also all conditions are met mentioned in the standard ticket action.
- There is UI Policy in place, but available only for a Desktop, not to the portal
- I have even tried deleting all the conditions - still button wasn't visible for the customers.
I am running out of the option what would be a problem and where to look for a solution. Below screenshot from the visibility condition:
Thank you for all comments and suggestion, but none was correct for me. The issue was that there are two widgets, which roles were empty and needed to be updated for snc_external and snc_internal. The widgets are:
- Standard Ticket configured actions
- Standard Ticket actions modal
