Campaign Content not triggering

[Gosia Urbanska]

Hi

I created a campaign based on the tutorial (https://www.youtube.com/watch?v=d_N45k9xxw8) 

However, it is not triggering.

I used the "ec_pro_dashboard" page for content display (banner content for Content Experience);

There are no issues with Content Publishing but Campaign Content doesn't work.

Any suggestions?

[Harish KM]

HI you can follow the steps here

https://community.servicenow.com/community?id=community_article&sys_id=cafe5602dbc8d05cf7fca851ca96194d

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/task/manage-content.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870301

[Gosia Urbanska]

I narrowed down my issue 

Looks like the "targeted content" records are not added to the table "sn_ca_campaign_item_user"

So, if I add new content and publish my campaign the new content is not added to the "targeted content" under my "Campaign Target" record

I re-executed the scheduled job:

Content Experiences: Update Campaign Audience

Content Experiences: Manage Content States

but no luck 

[Alexander Versh]

I'm facing the same issue now. Have you had a chance to figure out what is going on and how to fix it?

[Pooja_Patil]

@Alexander Versh, are you still facing the issue? Please let me know the details so I can help to resolve the issue.