Hi,We have created a catalog item "Case Lookup" with request method "Submit". Now our client wants this button should should allow users to search for cases. Button should say "Search" instead of "Submit" in ESC portal.Is there any solution for this...
Hi All, Below is the requirement where I need some help. When any user logs in to the ServiceNow employee center, a popup should come up stating that you have un-attempted surveys. Please attempt the surveys before they expire. Can someone help me wi...
Child topics Added to the OOB Taxonomy are not reflecting in the Mega Menu in Employee Center. Even after adding the child topics and connected contents only the items which got as demo are displaying.
Hi all,Having a requirement, When ever any record is inserted into cmdb_model table Based on asset type (column) need to set the category which is referred to( cmdb_model_category) Ex;If asset type is laptop, TV monitor then Category should set to co...
When the user clicks on the Approval configuration in My Active Items Widget, Is there a way that it should redirect to My Todos page/My Tasks and filter the Approval recordsI was bit confused on how to implement this, As we don't have an option to f...
Hi All, Having one issue on the ui form view. we are on domain separated instance.I tried to change the form layout of the form ui in a specific domain later got a prompt saying created a new section in the current domain. later what ever the section...
I like how the 'My active items' was updated but now, the tasks section looks properly followed by requests and other items not rendering correctly. I have to add that i had changed the layout of the page to have 3 columns instead of the original 2 s...
Is it possible to set field values in URL of Content item? I want to set the field value in employee center.The setting value assumes a selection type field. Could you please tell me if there is any way?
HiHow to rename "Order Now" button of a particular catalog item to "Search" in ESC portalThank You!!
Hi everyone! I need help in creating a REOPEN button in Employee Center portal for a different application (not incident). We recently created a new application using App Engine Studio. The new app is kind of similar to Incident. Now on the Employee ...
Just wondering why default OOTB "My Active Items Widget" doesn't work properly? I've seen a few posts here and there about adding in things and modifying things, etc etc. However, straight out of the box this should at least have SOME function. Based...
Hi Experts, Some Facets are not visible to the end users/ITIL users in portal (EC Pro with AI search enabled) Facets that are active in system are as follows;TopicsSubtopicsCatalog CategoriesKnowledge CategoriesKnowledge LanguageSoftware Categories B...
I added 'Java' category to knowledge category to a subtopic, the article with 'Java' category appeared in connected content. While I modify the knowledge article category from 'Java' to some other, still the article is mapped to that topic where I h...
Hello community,When I click on "View Article" in a knowledge article, I encounter the question "Helpful? yes/no." Alongside this question, there's an option to leave comments. I was wondering if it's possible to make comments mandatory depending on ...
So i have a requirement that after submitting a catalog form user should redirect to the request page if action type is "Request" and if action type is "Order now" it should redirect to some other page. is it possible? where these redirection are han...
