Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Can taxonomy child topic point directly to the record producer?

Kub
Tera Expert

Hello,

I have the following requirement:

The customer wants to use taxonomies.
On the click of child topic "finance" a record producer should be directly opened with a prepopulated field. 
On the click of child topic "business inquiry" a record producer should be directly opened with 2 prepopulated fields. 
Is it possible or should I suggest a custom solution?

Kub_0-1761831240521.png

 

2 REPLIES 2

pavani_paluri
Tera Guru
Tera Guru

Hi @Kub 

Use URL Parameters to Prepopulate Fields
You can launch a record producer with prefilled fields using a URL like:
/nav_to.do?uri=record_producer_name.do?sysparm_fieldname=value
Configure Taxonomy Child Topics
- In Employee Center, go to the Taxonomy setup.
- For each child topic (e.g., "Finance", "Business Inquiry"), configure the target link to point to the record producer URL with the appropriate sysparm parameters.
Identify Field Names
- Use the variable names from the record producer (not the label).
- You can find these in the catalog item’s variable configuration.
Example Setup
- Finance Topic → Opens record producer with one field prepopulated:
/nav_to.do?uri=sc_cat_item.do?sys_id=xxxxxxxxxxxxxxx&sysparm_field1=Finance
- Business Inquiry Topic → Opens record producer with two fields prepopulated:
/nav_to.do?uri=sc_cat_item.do?sys_id=xxxxxxxxxxxxxxx&sysparm_field1=Business&sysparm_field2=Inquiry

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

Hello Pavani, 

Thank you for the reply! 
The issue is I'm not sure how to point to the appropriate record producer. 
I have this topic "Business Inquiry", should I add it as a quick link? Please see the screenshot, could we skip the middle step? I tried passing the parameters and it was ok, I just need to skip the middle step.

Kub_0-1761905185203.png
This is the configuration of the topic:

Kub_1-1761905934124.png