I've had to dig into a public facing portal recently so I'll post about some of the things I've learned about that. I've been on projects where we needed a public facing page that led into a portal that required authentication, but this one required more of a full portal public experience.
To start, I wanted to do some research to see what public facing portals were available out of the box that could be used for ideas and components.
Here are some of the community posts I found that had some info on available options.
The first had examples of existing public facing portals
The second included a listing of out of the box portals
https://www.servicenow.com/community/csm-articles/customer-portals/ta-p/3383969
I installed a bunch of the portals in a Zurich PDI to get an idea of what was available. This is strictly to look for ideas and components that could be borrowed to be used in a brand new portal.
1. Customer Service - csp
This one is made up of a public page and a registration form that sends records to External User Registration Request. The registration form has pre built checks for email address and phone number formats as well as password complexity. All other links on the primary page go to a login page by default.
2. Customer Support - csm
This page is nearly the same as #1, and is made up of a public page and a registration form that writes to Registration Request. All other links on the page go to a login page by default.
3. Business Portal - business_portal
This portal is listed as the replacement for csm and has a more happening on the public side. In addition to the registration form, there is an introduction of using taxonomy topics in the portal and also a couple of public widgets available to show those topics on the main page and off a browse topics type page.
4. Careteam - careteam
Initially I just saw this as a basic page similar to csp or csm. But there's more to it as there are unique views for logged in and unauthenticated users. Users who haven't logged in are greeted with something different than the regular user name / password box.
5. External Legal Service Center - elp
The public page for this portal comes with a registration form to register new users. This one is interesting as it is submitting a record producer for the form where the others were using a standalone widget to do it.
6. Healthcare Patient Portal - psp
This portal comes with a Registration form off of a unique view providing a good experience for non-authenticated users.
Definitely some pieces and parts all around that can be taken into account when building a new portal.
