Can we have a side widget displaying KBs from the same topic as the article we are viewing ?

[Rene Dugas]

Hi All,

In out ESC portal we presently have it set up so that when we are consulting a KB article, we have side widget displaying recent KBs and most popular KBs.

Can we replace these with suggested KBs from the same topic as the one we are consulting ?

If so, what is the name of that widget and is it OOTB ?

Thanks

[JD Barlow]

We use the "KB also in Category" widget, which pulls related articles from the same knowledge category. It lists articles in the same manner as the recent and popular articles widgets, although I'm not exactly sure how it selects the 5 specific articles from the category (if there are more than 5).

We also use the "Knowledge Related Articles" widget, which gives you more control and allows you to manually connect articles on the backend using the Related Articles tab within the Related Lists section. It takes a bit more maintenance but it works pretty well, especially if there are specific articles you want connected to one another.

Both widgets should be OOB. Hope this helps!

[Rene Dugas]

thanks, this helps looking for our solution.

I need to find out if I can have a "KB also in TOPIC" widget,

That would answer our need perfectly.

[JD Barlow]

If you find a "KB also in TOPIC" widget I would be interested in that. Our challenge is that our knowledge categories were developed years ago and they do not align perfectly with our taxonomy topics. We are working on aligning knowledge (and catalog) categories with our taxonomy, but it is not as easy as you would think. Having a KB->Related Topic widget would be ideal.

[Rene Dugas]

We finaly managed to set up a "also in topic" widget by cloning the "also in category" widget.

The only thing is that we set up the widget to display 5 KBs and I can't understand how these KBs are selected by the widget. It doesn't seem to be by "relevance" and my DEV is not able to tell me more about the widgets configuration,