Cannot search knowledge articles on Employee Center

[An Le]

Hi all,

I just enabled AI search on my EC portal but it does not work with Knowledge. It is working find with Catalogs. 

Some basic setting info:

Does anyone have any idea? Is it related to Taxonomy?

Thanks in advance!

[AnubhavRitolia]

Hi,

What I am aware, AI Search works on Virtual Agent. Not sure if it worked on Portals search also.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Aditi Priya]

Hi An,

Depending on the Search profile you are using, please check in your Search Profile if knowledge bases has been added in your search Source.
If it is, then your knowledge base should be searcheable.

[An Le · Accepted solution]

Hi everyone,

I think the AI search does not work with my customized EC portal, so I created a new search profile then it works. Thanks everyone!