Catalog Draft / Catalog item gets updated

Jason Rooney
Tera Contributor

‎08-23-2024 10:26 AM

Anyone has suggestions for the following issue:

1. On employee center

2. Customer Orders new PC / Save as Draft

3. Admin does update Set on the NEW PC form

4. User will get the message of "The Draft catalog item you're trying to open is deleted because the catalog item was updated after you saved it as a draft.  You're redirected to a new catalog item page.

5. Draft is deleted and customer has to start the request over.

 

  • Can you search for all OPEN draft requests?
  • Any other suggestions ?

-- Thanks

Jason 

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Sandeep Rajput
Tera Patron
Tera Patron

‎08-23-2024 10:44 AM

@Jason Rooney Draft items are generally available in sc_cart_item table. This items is usually associated with an item on sc_cart table which maps the cart items with a user record.

 

Hope this helps.

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svani
Tera Contributor

‎12-19-2024 04:33 AM

Hi @Jason Rooney ,

Please let me know did you manage to retrieve the deleted record. we are facing same issue on one of the record which was saved as draft.

Thanks in adavnce

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