Currently we have a custom feature built in to display the Bell Icon in EC Pro on the top right, also we have a custom widget to show these notifications on the EC Pro Home Page for the User to see these notifications. Now, these notifications are mo...
based on taxonmy topic , created record producer field in widget shows dropdown names Below i written server script, how to fetch topic_id from portal url(esc?id=emp_taxonomy_topic&topic_id=77b83e4cc3203010069aec4b7d40dd54) and replace it in below...
Hi All, "My Request" in ESC portal displays all the requests. We have got a requirement to just display HR cases in another tab. I have cloned the My Request Plugin and tried displaying it somewhere else in the portal. Documentation suggests changin...
We have an order guide for onboarding with 10 rule base items included. Is there a way to prevent these 10 catalog items from being searchable on our portal? We just want people to get these items as part of the bundle. There are separate catalog ...
As a Service Desk agent, when I raise an Incident, I expect to have to complete the agreed mandatoryfields, so that I capture the required minimum data for Incident submission.I know that this is complete when I raise an Incident and I have to comple...
Hello, Would it be possible to split out sub-topics into different widgets for example, if I want a widget called 'Microsoft Office' and then only show certain topics within that widget for 'Word', 'PowerPoint', 'Excel' etc. and then have another wid...
Good day, would like to ask any experts about subscription in servicenow. current scenario : We mapped custom table on app engine fulfiller subscription. Then we build a portal for the fulfiller user and also now allowing some other end user (non ful...
Dear community, we have an issue with displaying KB articles from templates in Employee center.The KB articles created via Article templates are displayed via wrong page and widget and we need to make sure they are being displayed via kb_article page...
GlideURL not working in esc portal - OnLoad catalog client script while trying to fetch one of the URL parameters.(There is a JavaScript error in your browser console) Below is the OnLoad catalog client scriptfunction onLoad() { //Type appropriat...
Hello,We would like an easier way to create services. The request process today is via email or general request from the service catalog. We are considering developing a catalog request for Service Owners to submit when there are new business, tech...
Hi!I am trying to add a new topic in a existing taxonomy but it's not beeing visible in the mega menu. My new topic has a connect content. I think it should beeing work. Therefore, I realised that if a clone the taxonomy and associate this new one on...
After Cloning, I'm facing a weird issue on Language Switch.There's a weird option that occurs like a bug code on Snow when I choose the Language Switch both on ITIL and Employee Center portal.Does someone have experience with that, please help me on ...
