Standard ticket Conversation-replace agent name from Activity

Shakshi Kedia
Tera Contributor

Hi Experts,
I've cloned the Standard Ticket Conversation widget, and wanting to remove the agent's name from the ticket Activity and replace it with 'Teammate Care' But I can't figure out how to go about doing this.
Here's what I've tried - In the HTML block there's a line of code {{::e.name}} that pulls both the end user and agent's name commenting on the case (customer visible additional comments). I know it's coming from the data.mergedEntries from the Controller, and if I replace 'e.name' to' 'e.initials', then i get the initials for both the agent and end user instead of full names.
However, I want to keep the End User's full name as it shows (ie. John Smith), and just replace the case agent's name to 'Teammate Care'. How would I go about doing this??
Thanks in advanced!

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