Catalog item not visible on search results on our custom employee center portal

[khyati_thadani]

Hi,

Suppose I have catalogs other than the ones we get in our instances like "SERVICE CATALOG", "RESOURCES", and "TECHNICAL CATALOG".  Along with those catalogs I have my catalog items. The issue is when I search for those catalog items, they are not reflected in the search results on our custom employee center portal. Can anyone help me with that?

For eg:

I have a catalog named "ABC" and a catalog item named "DEF".  When I search for "DEF" on my custom employee center portal, it does not appear in the search results.

[Community Alums]

@khyati_thadani , Have u checked AI search Enabled &  And AI search checkbox is marked check in the ESC portal. (btw it is by default enabled)?

And also check AI search application configuration record for ESC Portal default search:

OR add the filter condition in AI Search>Search Experience>Search Sources.

[khyati_thadani]

@Community Alums 

For Have u checked AI search Enabled & And AI search checkbox is marked check in the ESC portal. (btw it is by default enabled)?  both AI search Enabled & And AI search is marked checked in my custom ESC Portal. But in the "search_application" field should I select "Service Portal Default Search Application" or "ESC Portal Default Search Application"? And similarly for "search_results_configuration" field should I select "Service Portal Search" or "ESC Portal Search"?

[Community Alums · Accepted solution]

ESC Portal 

[khyati_thadani]

@Community Alums  Thanks a bunch! It worked.

[Community Alums]

@khyati_thadani , You're Welcome😊

Please mark my answer as "Accept as Solution" and "Helpfuls."