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Catalog item not visible on search results on our custom employee center portal

khyati_thadani
Tera Expert

Hi,

Suppose I have catalogs other than the ones we get in our instances like "SERVICE CATALOG", "RESOURCES", and "TECHNICAL CATALOG".  Along with those catalogs I have my catalog items. The issue is when I search for those catalog items, they are not reflected in the search results on our custom employee center portal. Can anyone help me with that?

 

For eg:

I have a catalog named "ABC" and a catalog item named "DEF".  When I search for "DEF" on my custom employee center portal, it does not appear in the search results.

1 ACCEPTED SOLUTION

Community Alums
Not applicable
15 REPLIES 15

Community Alums
Not applicable

You need to add "Network" Category in the Catalog record in the portal. SS:

Khushbookabra_1-1692527469995.png

 

OR 

Add the "Network" Category in the "topic". SS:

Khushbookabra_0-1692527431945.png

 

Community Alums
Not applicable

@khyati_thadani , assign Catalog Category "Network" into the assigned topics to visible on the portal search. Go to topics --> select the topic which is added to the portal taxonomy --> either add catalog category OR add catalog item directly to the connected content. SS:

Khushbookabra_0-1692529643678.png

 

Thank you!!

@Community Alums 

 

I tried the following steps:

assign Catalog Category "Network" into the assigned topics to visible on the portal search. Go to topics --> select the topic which is added to the portal taxonomy --> either add catalog category OR add catalog item directly to the connected content. SS:

 

khyati_thadani_0-1692531988769.png

 

But still no luck. Now what should I do?

 

Community Alums
Not applicable

@khyati_thadani , U are able to see "Report Email Issue" catalog item in portal but through search it is not visible ryt?

@Community Alums 

Yes, I can see my catalog item in the portal but not able to search them on the EC landing page with the help of the typeahead search widget.