Hi All,
When I enable the OOB Task configuration page for RITM approvals, Reference table fields configured are not displayed for approver if approver has only (approver_user role).
In our requirement most of the RITM approvers are managers and they do not have any roles except approver roles.
I have configured as per documentation: https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/employee-center/tas...
Navigate to To-dos Configuration > Approvals
Task configurations tab > Request Item
Open the Task configuration and set it as active.
As a RITM approver(who has only approver_user) role , open My Tasks and open any RITM for approval.
Reference table fields are not displayed.
Fields are not visible here.
My requirement is to display the sc_req_item table fields to approvers whoa re managers and they have only approver_user role.
Issue is whatever field we add from Reference table which is sc-req_item here, approver_user is not able to see in employee center portal.
Note: For sys_approval_approver table sc_req_item is Reference table.
Kindly help!
Thanks,
