Hello, we have recently implemented Employee Center Pro and are trying to configure the AI Search functionality. We've set it up to return knowledge articles, people, and catalog items, but have not been able to get it to search the content on the to...
Hi Members, Is there a way to open the Catalog form directly after clinking on the Topic? For example, I want to open the Catalog "Laptop, Desktop Request" when the Topic "Laptops, Desktops and Mobile Devices" is clicked (screenshot attached). Please...
Hello, We are using Content Experience to create rich media sites that roll up within our various topics within EC pro. When a user searches for a term that appears on that page, we are seeing a record that can be clicked on after configuring search ...
Is there any option I need to explore? Can you share with me the details?
Hello All. When creating a EC Pro unified taxonomy can one catalog / knowledge item be linked to more than one superior topic?What is the best approach in that scenario?
Need to update the Business hours for a catalog request which the user update his working hours on a specific day of a week with start time and end time as per the attachment. D-Day (monday,tue,wed,thurs,fri)S-Start TimeE-End Time
The Assigned Topics related listed is missing form Maintain Items > catalog item Reference Doc. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-management/task/associate-cat-item-taxonomy-ec.html Extracte...
Hi,I have an issue with Standard Ticket configuration. I need to add a tab on incident ticket view that will show the user related lists that are the same as in the ITIL/backed view of incident form. I saw some post from 2017 and 2023 with that widge...
Employee Center forumI would like a way to print ticket details from portal using OOB page templates as much as possible. Anyone can assist?
Hello, I am attempting to update the placeholder text in the search bar on the Employee Center Header. We would like to change it from just "Search" to something more user friendly ("How can we help?", etc.). Can someone please point me in the right...
We recently upgraded to Vancouver and noticed a new link on the Employee Profile page to "View Identify Center". The documentation talks about adding the plugin and how to view, but it does not say how we can remove it. We feel that this might ope...
Hello there community, Im coming with a thought issue. On our search widget of the employee service center, we prompt any search but we dont get results besides the ones OOTB. This is a greenfield instance with only catalog items and record produce...
Hi there, I set up a new topic in taxonomy (parent employee), and it appears on the portal but not on the mega menu. There's content associated to it as well as a child topic.Has anyone experienced anything similar?
we have upgraded our instance in yokohama version but we are not able to see links in my quick links which was not the case earlier an links are present that we have checked any luck or solution it is in sow
HI! I'm currently building a flow for the IT department where the manager of the requested_for user needs to approve the request item before any catalog tasks are created for the IT. I have added the managers in a group with the approval_user role so...
