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Resolved! Show knowledge articles specific to topic

Hi, We have knowledge articles associated to knowledge base "IT Services". How can we show only those articles in certain topic? For example, in "Software Issues", we want to show articles associated to "IT Services". Thank you in advance.- Padam

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Padam by Tera Contributor
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  • 2 replies
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KB Knowledge Base Widget Order

Hello! We've recently started routing all team members to the esc_knowledge_home page in Employee Center for their non-Workspace Knowledge searches. By default this page has the "KB Knowledge Bases" widget that displays the available Knowledge Bases....

Resolved! HRM Todos Summary Widget

Hey SN Comm Team!I, for some reason, am having a tough time figuring out where I can remove the Description field from the HRM Todos Summary widget.  I am using HR Case Header Configurations to display information below. However, I am unable to remov...

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org_chart Page Search doesn't show all employees

Hi all, The Search on the org_chart Page in our Employee Center doesn't.... search. It shows some employees and not others and I cannot for the life of me figure out why. I can't even find where the configuration or options for that search is or wher...

CCSF-Syd by Tera Expert
  • 485 Views
  • 3 replies
  • 1 helpfuls

How can I open a ticket for a whole department?

Hi community,Our company's finance department, sometimes needs to open up a ticket for invoicing etc. which they for now, send out a ticket where they set the "Opened by" to some shared mailbox, connected to that entity's department.But we only have ...

JStockel by Tera Expert
  • 510 Views
  • 4 replies
  • 1 helpfuls

Experience Feedback Drawer

Can i change the 3 options displayed in the Provide feedback drawer? If so, where can i configure it? i tried to update in the Assessment Metric Types asmt_metric_type table but it doesnt reflect in this feedback drawer Assessment Metric Types asmt_m...

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Cielo by Tera Contributor
  • 968 Views
  • 3 replies
  • 0 helpfuls