Employee Center - Filter by User Criteria in Search Results

[jennareid]

Hi – I’m curious how others are using user criteria to personalize the employee center experience.

We tag most of our knowledge articles and applications with ‘Can Read’ criteria by country so that employees have a personalized portal experience and can easily find relevant content for their work country. However, this has created challenges for managers who support employees in countries outside of their own or employees who want to browse the content for other countries and don't have access.

We don’t want to open all content globally as it creates a poor experience with search due to the volume and differentiation of our content across users.  Has anyone created a solution for this so that employees are presented with their country content on portal and AI search, but have the option toggle/filter to view content for other locations?

[Twinkle S]

Hi @jennareid ,

Very interesting question. Here's my take on it.

One thing I could think of regarding the content is: try to identify the articles which are popular and been widely used. You can do same with Catalog items. Once you know the articles (knowledge base) which are widely used among employees you can make the required changes to the user criteria of articles or make them available across all the employees.

If you find my answer helpful/correct please mark it correct /helpful .

Regards

Twinkle