Hi all, I just enabled AI search on my EC portal but it does not work with Knowledge. It is working find with Catalogs. Some basic setting info: Does anyone have any idea? Is it related to Taxonomy? Thanks in advance!
We want to distribute internal news articles in employee center. I know we can use banner or styled-content in content experience widget to draw attention. But where it should be linked to? I have been considering targeted communication(pulication),...
I uploaded a new image to use as the background replacing the default astronaut image. That seems to be working as expected. I removed the Mobile_800x250.svg file that was attached and attached the svg file for my new image and cleared browser cache...
I want to add a link to a record producer in the header of ESC (optionally with an icon) Here is an illustration of what I want to do (in orange color): How can I do that?
What is the name of the icon pack used for the icons on all the taxonomy topics? Is this icon pack found somewhere on my instance in such a way that I can browse them all? Or is this a publicly available icon pack that can be found on the web somewhe...
Hello All, I'm currently working to convert our SP to Employee Center, and as part of that process would like to convert the Request Method on our Catalog Items from the standard 'Submit' to a customized version that would allow our Help Desk to subm...
Hi, I've got a question regarding creating different experiences for different personas in Employee Center. As an example, If I have 3 different types of personas in my organization: Office user, Backoffice user and Store user. All of these three dif...
Hi Everyone,I am trying to figure out if there is way to simply just add the event from the upcoming event widgets to outlook calender without downloading the .ics file. I am not sure if this is possible.Is it default to servicenow that you can only ...
Client is using Employee Center, they have both HR and IT portals combined in one.For IT they have chat only.For HR they have VASince they are one single view, how does that work? What is the user experience?
Hello all, is the search suppose to return KB search result?although i search for a KB that i knew there is, the search result still no result return, how can i fix this ? please help me. Thanks.
In Request summary page, where the RITM number appears (highlighted below), will it be possible to have a RITM link instead so that while clicking on it, it redirects to the RITM record in the backend?
I am trying to fulfill the requirement related the access of certain users who do not have HR profile. I wanted to restrict HR portal/ Employee Center access for those users who have HR roles but not HR profiles created in the system. Thanks!
Hi All, We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Also we have enabled AI search in our instance. With the pre-configured AI Search, the Genius Result will display the top results f...
I was curious to know how we can change the font type of employee center portal.
We are planning to upgrade EC portal to EC pro, so my question is after upgrade will it change the UI, widgets and theme of my current EC portal to OOB EC pro?
