Resolved! Request count in My Request menu
Hello, Is there a way to display Request count near My Requests? As here: Thanks! Dr Yassine
Forum Posts
Mega menu topic order
Is there a way to setup the correct order of parent topics in the mega menu?I was expecting the ordering in the taxonomy would be used for the order in the mega menu but that seems not be the case.
App launcher widget - customizing to redirect one app to 2 different URLS based on screen size
Hi All, The app launcher widget has been cloned in our instances to suit certain UI/UX / business requirements. Server Scripts has not been altered much, and the apps are picked from web applications table as seen in OOB.Currently a new app (App-F ) ...
Resolved! Content Publishing > Rich Content type not loading in PDI
When trying to create Rich Content it is not loading correctly in my personal instance. The other content types appear to be working as expected - e.g., Styled Content, Rich Text, etc. Thoughts on troubleshooting this?
Resolved! Manager Hub: missing time zone
Hi,According to the latest Manager Hub demo video/presenation, there should be a timezone area on the first page of the manager hub. Even my example manager has multiple employees within different time-zone, i dont see this feature. As well on the pa...
Redirect Taxonomy Link
We have a business need to link Taxonomy items to another page at this time.Is there a way to do this?Example, we want Knowledge Base links to go to specific knowledge bases instead of the Taxonomy page.Page route map does not help.
Resolved! Missing content in Quick links widget
Hello Community,I have an issue after I moved my ESC to PROD -> the content of the Quick links widget, namely one quick link 'Link to IAM' has disappeared. The record itself does exist on PROD, I just don't understand, why it doesn't show in the widg...
Resolved! Can we show the primary topics as tiles on home page instead of drop down on mega menu
Hi All, I want to show the primary topics as tiles on the home page instead of the drop down on mega menu. Requirement is to remove the drop downs on header and show these primary topics as tiles on home page and on click of them, need to redirect to...
How to configure Search results in Employee center
I want to have additional EC searches configured in regards to the sources, so that I receive search results that I expect when using them.This implies configuring search sources for the following:- 'Search tickets' search in 'My Incidents' (to show ...
All knowledge bases are not visible in employee center
I have added two knowledge bases in my employee center portal. but when I attch kb_view page in employee center, to see the knowledge base categories. I get categories of either of the knowledge base not of both.
How to display alert popup before submit when the catalog item is ordered on employee center
Hello,I want to display an alert message when the catalog item is ordered from the employee center or service portal. And the pop up should be visible before the form gets submited. These functionlity work when we write a On Submit catalog client sc...
Resolved! New Rich Content - content type is not working
Hi,After installing to the latest Content plugins (content experience, publish, employee center pro etc.), i somehow dont get the new Rich content edit working in Content library. Are others as well facing the same issue? This new feature have been r...
can we rename employee center header menu?
We want to rename My Task and My Requests header menu and also we want to restrict My TAsk menu based on condition. How this can be done as when we try to change anything on header menu widgets it starts showing error messages on portal
Resolved! How can I rename My Requests in header menu?
I want to change "My Requests" to "My Tickets" on the header menu. How can I do that? Lisa
Assigned Topics related list not available on Knowledge table
Hi All,We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. The Assigned Topics related list is available on the catalog table (sc_cat_item). But the Assigned topics related list is not availa...
