@barcar This is how the Out of the box AI Search result cards look for KB Articles.
That card is controlled with what is called an EVAM (Entity View Action Mapper). There is what is called a view template, which effectively controls how data mappings are displayed on the card, relative to the card component.
It may be possible to amend the icon being shown, as the EVAM for ESC Knowledge Search Results is just using a default icon for all results.
With an EVAM you need to define the fields from the table, which you will then map through the View Template. You can dotwalk here, so in your case you would want to add the Knowledgebase.icon.
You would then need to add this into the view template.
If done correctly, it will return the icon present for the Knowledgebase the article is part of
@barcar This is how the Out of the box AI Search result cards look for KB Articles.
That card is controlled with what is called an EVAM (Entity View Action Mapper). There is what is called a view template, which effectively controls how data mappings are displayed on the card, relative to the card component.
It may be possible to amend the icon being shown, as the EVAM for ESC Knowledge Search Results is just using a default icon for all results.
With an EVAM you need to define the fields from the table, which you will then map through the View Template. You can dotwalk here, so in your case you would want to add the Knowledgebase.icon.
You would then need to add this into the view template.
If done correctly, it will return the icon present for the Knowledgebase the article is part of
