Employee Centre Portal Changes

[Snehal]

Hi,

I need to change the label from My Request to My Tickets on the Top right corner of the Employee Center portal.

Thank You

[Sandeep Rajput · Accepted solution]

@Snehal  There are two ways to achieve this, 

1. The difficult way: My Request menu item belongs to Employee Center Header widget. 

One way to achieve this is to change the My Request text to My Ticket. However, this will let the OOTB widget customise and once customised it will be skipped during upgrade. This is not the recommended way

2. The easier route: There is another alternative available which is to create Message key in sys_ui_message table as follows.

Go to sys_ui_message

Create the UI Message Key as follows.

Once saved go back to esc portal as check My Requests has been replaced with My Tickets

Hope this helps.

[Mark Roethof · Accepted solution]

Hi there,

Not sure why someone replied with that this is hardcoded... that's totally wrong 😁

Applying i18n debugging, within a few seconds you can locate if it's translatable or not:
(actually its not only about translations, you can also change English wording)

In this case the place to be... MSG: UI Message!

Read more on i18n debugging in this article I wrote a few years back.

- 2021-05-18 - Blog - Q: Help!!! (How) can I translate this? A: Have you had a look at I18N Debugging?

[JaeggerLegane]

Hello Snehal,

The label "My Requests" is unfortunately hardcoded in the widget so you can't edit this via the traditional menu items of the page.  You would have to clone the widget and make the change directly in the code.

The solution noted in this post on adding a translation message, will may help you however:
https://www.servicenow.com/community/employee-center-forum/how-can-i-rename-my-requests-in-header-me...

[Sandeep Rajput · Accepted solution]

@Snehal  There are two ways to achieve this, 

1. The difficult way: My Request menu item belongs to Employee Center Header widget. 

One way to achieve this is to change the My Request text to My Ticket. However, this will let the OOTB widget customise and once customised it will be skipped during upgrade. This is not the recommended way

2. The easier route: There is another alternative available which is to create Message key in sys_ui_message table as follows.

Go to sys_ui_message

Create the UI Message Key as follows.

Once saved go back to esc portal as check My Requests has been replaced with My Tickets

Hope this helps.

[Snehal · Accepted solution]

Thank You !! It Really Helped 

[Mark Roethof · Accepted solution]

Hi there,

Not sure why someone replied with that this is hardcoded... that's totally wrong 😁

Applying i18n debugging, within a few seconds you can locate if it's translatable or not:
(actually its not only about translations, you can also change English wording)

In this case the place to be... MSG: UI Message!

Read more on i18n debugging in this article I wrote a few years back.

- 2021-05-18 - Blog - Q: Help!!! (How) can I translate this? A: Have you had a look at I18N Debugging?