Employee Notification Preferences

[JulianneE]

How are fellow customers handling the overall notification experience for employees? Are you letting them control their own preferences? If so, what's that like?

Any thoughts on how to implement a good notification experience?

We're also using a chatbot via Moveworks. Experience with chatbots would be a bonus! 

[GlideFather]

Hi @JulianneE,

from my experience nobody ever took care about this... only if some notification was not triggered but it should, or it shouldn't but it did 😄 like a standard incident but I have never see any satisfaction with notifications.

As for the chatbots, there are OTTB analytical tools where you can see what intents are good what not, which are used a lot, etc. It is called Virtual Agent Analytics App:
https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

But that is data-driven, not satisfaction, for that a survey can be introduced when an interaction with a chatbot ends. That is also a psychological phenomenon, usually if people are happy they don't need to share their experience like when it is very bad one... so it must be also reflected :))

Not sure if this helped, but feel free to open discussion on anything that you would be interested