Employee Service Center Topics in menu dropdown

[Shivalika]

I want my custom topics to be visible in Employee center portal just like "Hardware" is visible. 

How Hardware is visible -

I have created a custom topic Hardware1 

I have added "active" child topics and active "connected content" to it as well 

I have also marked "Topic based navigation" to true, and everything is in "Employee experience taxonomy" scope. 

I have also given orders and tried other ways, but the child topic is still not visible, like hardware is visible, I want hardware1 to be visible there as well.

I am unable to understand what I am missing, any insights will be appreciated. Thank you so much !!

Regards, 

Shivalika

[J Siva · Accepted solution]

Hi @Shivalika 
Have you tried logging out and logging back in, or impersonating another user (ITIL)?

I just tried this in my PDI. It;s working fine.

Regards,
Siva

[Shivalika · Accepted solution]

Thank you so much for the detailed reponse @J Siva 

I have done all these things, as also shared by me in question screenshots, let me share here again. But the thing is even "OOB Child topics like Printer, COmputers - these are not visible under Hardware" I am not sure if mistakenly I have changed something or what. 

Look the portal - 

Not sure what I have done wrong or changed anything. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[J Siva]

Hmm, understood. In the past, I faced a similar issue, which forced me to repair the Employee Center plugins. I tried to modify a few things and then reverted them, but it still didn't return to the OOB configuration.
The last solution would be repairing the plugins, which results in losing any customizations you have.

[Shree_G · Accepted solution]

Hello @Shivalika ,

This resolved my issue, worth a try before refreshing the plugin.

If using newer release, mind checking if the Taxonomies are in sync with the Advanced Portal Navigation.

All -> Advanced portal Navigation -> Click on 'true' to get into menu for sync.

Click 'Sync Hierarchy'

Similarly repeat for the Menu item topics like "Technology services" to bring in any new topics or menu items added under the currently selected topic or menu item respectively.

Newly synced items are inactive by default. You can activate and make edits to them after the sync is complete.

[Shree_G]

@Shivalika ,

[Shivalika]

Hello @Shree_G 

Thanks for your suggestion and answering for my solution.

But I request you not to follow up multiple times in the same 24 hours.

I haven't yet gotten time to check on this, I have been working on other stories and things. I will get back this post surely, once I have tried all the solutions here. Thanks for your time. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Thanks @Shree_G  

Today I tried this out, synced it, and apart from that I had to create Child topics within child topics as well for it to reflect, which were done by me also.