End user is unable to save the timezone in profile of ESC portal

[Akshata5]

Hello,

End user is unable to save the timezone in profile of ESC portal.

Whenever the user sets the timezone that is overwritten each time the user logs out.

We want the timezone to be saved in sys_user table/User preferences whenever user changes the timezone.

Kindly help.

[Danish Bhairag2 · Accepted solution]

Hi @Akshata5 ,

I think over here the issue might be related to the update/write access on User Table/User Preference Table. Can u check whether user has access to update on user table or not. In usual scenario end users will not have access to update any record.

Thanks,

Danish

[Akshata5]

After giving write access on sys_user table it worked. Thank you.