Error 153 on Youtube Videos

MeganCox
Tera Contributor

‎09-12-2025 08:45 AM

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. 

 

We used the Rich Content editor with the Video block and entered YouTube information on all the videos on topic pages. We have not changed any settings on our YouTube, and our IT department has let me know we have not made any updates to policies that would affect YouTube or ServiceNow. The only videos working are the ones that we have in the Video Carousel widget. I updated all of the videos the other day, and it randomly started working for an hour or so, but then it went back to having issues. 

Has anyone else experienced this? Any ideas for fixes that still allow us to have a video within the Rich Content widget?

MeganCox_0-1757691887213.png

 

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11 REPLIES 11

Pooja_Patil
ServiceNow Employee
ServiceNow Employee
In response to MeganCox

‎09-16-2025 09:14 AM

Some users reported following worked for them, might work for you - 

Adding referrerpolicy="strict-origin-when-cross-origin" on the iframe element

  1. Enable code editor in RCE - Content Publishing > AdvancedPooja_Patil_1-1758038682624.png
  2. Open content, click on video component and click on edit code Pooja_Patil_2-1758039134913.png

  3. Add referrerpolicy attribute and click apply, save the content.Pooja_Patil_3-1758039201875.png

     

     

 

 

 

0 Helpfuls

KevinConsultant
Tera Contributor
In response to Pooja_Patil

Friday

for some reason after i add this additional name/value pair 'referrerpolicy="strict-origin-when-cross-origin" ' to the videos they work, until I save or publish and the value is removed!!

 

0 Helpfuls

Johan van den H
Kilo Sage

Thursday

We are also experiencing the "error 153" issue with embedded Youtube video's.
This seems to be something that needs a central solution instead of us having to edit all individual links manually.

Johan van den H
Kilo Sage

Thursday

We tested if this issue also appears when we add a Youtube video to a knowledge article on a OOTB PDI.
And yes, the issue also appears there which indicates that this is either a ServiceNow issue or a Youtube issue.

MeganCox
Tera Contributor
In response to Johan van den H

Thursday

Hi Johan, 

Not sure if this will be helpful, but when I was logged into Chrome, I realized I was signed into a Chrome profile that was for our department rather than not signed in at all (top right corner there was a profile picture instead of the empty profile). When I signed out of it, it helped a ton. But I saw as of yesterday, the error had come back and I am not signed in anymore. So I'm not sure? 

0 Helpfuls