Error in reading knowledge articles in EC, "Record Not Found"

Still Learning
Kilo Sage

Hello EC experts

I am seeing an issue within Employee Center where users are unable to read any knowledge articles.  The error they receive is, "Record Not Found".  The articles appear during search (please see below) but users still get the error message when clicking on the articles. 

StillLearning_0-1699915978422.pngStillLearning_1-1699915996635.png

The "Can Read" permissions on the knowledge base are as shown below and I have confirmed that the roles exists for users in our sys_user table.

StillLearning_2-1699916036929.png

Can someone please assist me with this issue, and perhaps point me in the direction of a fix? Thank you so much, in advance for your assistance. 

5 REPLIES 5

Dylan Cross1
Tera Contributor

@Still Learning Did you manage to find a solution for this issue?