esc-suggested is redirecting the URL to id=form instead of id=sc_cat_item

[karna6]

from esc search box when we try to open catalog item from suggested it is opening the catalog form view and same applies to knowledge articles

[RhysK]

I was facing a similar issue, I followed the following article to fix my issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1557015