Experiencing performance issues in Employee Center

[Andrea44]

Since going live with Employee Center about a week ago we have been experiencing very long loading times all over the portal. A lot of our users have reported slowness on the portal on different pages and by users on different browsers and/or wifi's.

We have some customized widgets but pages that are 100% OOTB are loading slow as well. After a quick google we have tried clearing the cache on both the browser and on the instance without any improvements. 

Has anyone experienced the same problem? Or have any ideas on how to improve performance on EC or troubleshoot the issue? 

[Sancho Pinto]

hi Andrea, 

1) Please upgrade to the May '22 release of Employee Center - there are a number of performance improvements in the May release.   

2) If you're using AI Search please make sure you're on at least Rome Patch 9 or San Diego Patch 3

If you're still seeing slow page load times please create a support case so we can investigate further.

regards,

-sancho

[Andrea44]

Hi! 

Thanks for your answer! I created a case to now support. The issue was caused by a customization applied to the mega menu widget, when removed it works fine. 

I will check out the releases you mentioned as well to see if the performance can be improved further!