Favorite Icon Issue

[Neel Patel3]

Hi All,

Working to setup the Employee center for a client and ran into a weird issue.

The Favorite icon on forms and KBs is working but not changing colors when clicked.

PFB SS. Thanks in advance.

Favorites Page ->

[SanjivMeher]

Refer this

https://www.servicenow.com/community/employee-center-forum/about-favorite-widgets/m-p/2738703

Check if you have this which shows a icon when check and unchecked.

• [{"favorite":{"icon_checked":"fa-heart","icon_unchecked":"fa-heart-o","color":"primary"}}]

[Neel Patel3 · Accepted solution]

Hi Sanjay,

Thanks for the reply. It turns out there was no issue in config.

We had a custom footer on the employee center which used custom icons, that somehow broke the Fav icon logic.