French Translation

[Sue-Ann Riman]

Hello, I am trying to link French translated KB articles to their English version.

[Sanjeev Kumar1]

Linking French translated Knowledge Base (KB) articles in ServiceNow involves a few steps, including creating the translated articles and linking them properly in the system. Here's a general guide to help you through the process:

1. Create the Translated Articles

1. Navigate to Knowledge Base:

   • Go to Knowledge > Articles > Create New.

2. Select the Knowledge Base:

   • Choose the appropriate Knowledge Base where the article should reside.

3. Select the Language:

   • In the language dropdown, select French.

4. Enter the Article Details:

   • Fill in the article details like title, content, etc., in French.

5. Save and Publish the Article:

   • Save the article and publish it after review.

2. Link Translated Articles

1. Find the Original Article:

   • Go to Knowledge > Articles and search for the original article in the default language.

2. Add Translated Versions:

   • Open the original article.
   • Scroll down to the Translated Versions related list.
   • Click on New to add a new translated version.

3. Select the Translated Article:

   • In the new record, select the translated article from the list of available articles.

4. Save the Link:

   • Save the new record to link the translated article to the original one.

3. Verify the Links

1. Check the Original Article:

   • Open the original article and ensure that the French translation is listed under the Translated Versions related list.

2. Check the Translated Article:

   • Open the French translated article and ensure it is linked back to the original article.

Additional Tips

• Use Language Detection:
  • ServiceNow can be configured to detect user language preferences and serve the corresponding translated articles.
• Localization:
  • Ensure all elements like images, links, and embedded content are properly localized in the translated article.
• Review Process:
  • Have a review process in place to ensure the quality and accuracy of translations.

If your instance of ServiceNow is customized or you need to implement more advanced features, you might want to involve your ServiceNow administrator or developer for assistance.

[Sue-Ann Riman]

When I try to link the translated article, it is making me create a new article.  I do not have the option to select an article that already exists.  Please advise.