Yokahama version, in our lowest subPROD env which is Sandbox - I have created a topic / megamenu in Employee Center and have related some catalog items, knowledge bases and quick links to that topic.
All these are appearing as tiles. (Except for Quick Links which are just quick links. )
Initially, I had 2 KB's which were titled as "Reports/ dashboards - how to create a Report" and "Reports/ dashboards - how to create a Dashboard". Since the name was confusing, as per the feedback I got in initial demo, I changed the name on the KB to "How to create a ServiceNow report" and "How to create a ServiceNow dashboard" respectively, had the KB approved twice (since both the KB have 2 level approvals) and published.
After I promoted the Update Set to DEV (another sub-PROD env), I am seeing both the versions of the KB appear, as shown in the screenshot.
What should I do to avoid the old version?
I don't have admin access in PROD env, and another platform person executes change requests.
The target is to provide the update sets in such a way that the platform admin does not have to do a lot (Currently, my update sets are such that I had to click on "Skip remote Update Set" a lot of times, which the platform admin will have to do, too)
Any advise will be helpful here.
