Guided Tours on EC Org Chart Not Showing Up

[Erik Nelson]

Hello,

I've been building out Guided Tours and all has mostly gone smoothly, but I have one Tour that just refuses to appear. We're wanting to put a Tour on the Employee Center Org Chart page (my_org_chart) and I can build out, test, and publish the Tour however it does not display as an available Tour. I will note that it does change the SP page from "my_org_chart" to "org_chart" and adds in the Options of "{"isMapped":true,"actualContext":"my_org_chart"}". I get the feeling this might be what's impacting it, but it's automatically changing on creation of the Tour. Has anyone else seen this and were you able to find a workaround?

Thanks,

Erik

[Amit Gujarathi]

HI @Erik Nelson ,
I trust you are doing fine.

It sounds like the issue may be related to the context of the page where you're trying to display the Guided Tour. When you create a Guided Tour in ServiceNow, it automatically assigns a context to the tour based on the page where you started creating the tour. This context is used to determine which pages the tour will be available on.

In your case, it sounds like the context of the tour is set to "org_chart" instead of "my_org_chart", which may be why it's not appearing on the Employee Center Org Chart page.

To fix this, you can try updating the context of the Guided Tour to match the context of the page where you want to display it. You can do this by opening the Guided Tour in edit mode and selecting the "Options" tab. From there, you can update the "actualContext" value to "my_org_chart" to match the page context.

Here's an example of how to update the context in the options field:

{
  "isMapped": true,
  "actualContext": "my_org_chart"
}

[Erik Nelson]

Hi Amit,

I'm selecting "my_org_chart" as the page to start the Tour. ServiceNow is automatically updating it to use "org_chart" and setting the actualContext as you suggest. That tells me there is something else at play related to this particular page and Tours.

Thanks,

Erik