Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Hi All,

Ashok
Tera Contributor

Please suggest for the below requirement:

 

How to populate caller email id and mobile phone number in single line text field in catalog item.

 

Please suggest:

2 REPLIES 2

Ademir Amaral1
Kilo Sage

Hi @ Ashok Take a look at this video, it’s well explained step by step.

 

https://www.youtube.com/watch?v=IMLdnF7ufOg

 

Technical Consultant Manan Bhatt walks us through how to Auto-populate Variables on Catalog Item in the ServiceNow Utah Release. You can auto-populate the catalog item variables using an onchange client script. Learn more: ...

Sandeep Rajput
Tera Patron
Tera Patron

@ Ashok Here is how you should do it via an onLoad client script

 

function onLoad() {
    g_form.getReference('caller_id', doAlert); // doAlert is our callback function
}
 
function doAlert(caller) { // reference is passed into callback as first arguments
    g_form.setValue('email_id',caller.getValue('email'));
    g_form.setValue('phone_number',caller.getValue('phone'));
}

Hope this helps