widget is already cloned, but i the stuck in a place where I have to hide the attachment tab because in html tag I am not able to identify which line of code is for the attachment tab see the image
here I want to hide the attachment tab and attachment icon also. so that the user won't be able to delete and update the attachment because in the attachment tab, there is a option to delete and add the attachment.
I was able to hide the html under that tab but the tab was still visible.
you can enhance the script further
here is the updated server side script and I have highlighted the changes in bold
(function() {
var tableName = $sp.getParameter('table');
var sysId = $sp.getParameter('sys_id');
var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);
var toShow = 'true';
if(tableName == 'sc_req_item'){
var rec = new GlideRecord('sc_req_item');
rec.addQuery('sys_id', sysId);
rec.addQuery('cat_item.name', 'Testing Item');
rec.query();
toShow = 'false';
}
data.canRead = (record != null && record.isValid() && record.canRead());
if (!data.canRead)
return;
if ($sp.getParameter('headless') == 'true')
data.headless = true;
else if ($sp.getParameter('headless') == 'false')
data.headless = false;
else if ($sp.getParameter('headless') == null)
data.headless = false;
else
return;
data.maxAttachmentSize = parseInt(gs.getProperty("com.glide.attachment.max_size", 1024));
if (isNaN(data.maxAttachmentSize))
data.maxAttachmentSize = 24;
data.largeAttachmentMsg = gs.getMessage("Attached files must be smaller than {0} MB - please try again", data.maxAttachmentSize);
var urClosedState;
if (tableName == 'universal_request') {
urClosedState = (record.state == '7');
if (record.primary_task) {
var primary_table = record.primary_task.getRefRecord().getTableName();
record = sn_std_tkt_api.TicketConfig.getTicketRecord(primary_table, record.primary_task);
data.canRead = record != null && record.isValid() && record.canRead();
if (!data.canRead)
return;
}
}
else if (record.isValidField('universal_request') && !record.universal_request.nil())
urClosedState = (record.universal_request.state == '7');
data.table = record.getTableName();
data.sys_id = record.getUniqueValue();
var tabs = [];
var config = sn_std_tkt_api.TicketConfig.getConfig(data.table, record.sys_domain);
var isNonPrimary = ((record.isValidField('universal_request') && !record.universal_request.nil()) && (record.universal_request.primary_task != record.sys_id));
if (!config.tabs) {
var tab_1 = {
name: gs.getMessage('Activity'),
order: 0,
widget: $sp.getWidget('std_ticket_conversations',
{sys_id: data.sys_id,
table:data.table,
btnLabel: gs.getMessage('Post'),
read_only: isNonPrimary || urClosedState,
rich_text_editor: options.rich_text_editor,
at_mentions: options.at_mentions
})
};
tabs.push(tab_1);
var tab_2 = {
name: gs.getMessage('Attachments'),
order: 1,
widget: $sp.getWidget('std_ticket_attachments', {record_id: data.sys_id,
record_table: data.table,
read_only: isNonPrimary || urClosedState
})
};
if(tableName == 'sc_req_item' && toShow == 'true'){
tabs.push(tab_2);
}
else if(tableName != 'sc_req_item'){
tabs.push(tab_2);
}
}
else {
config.tabs.forEach(function (tabConfig) {
var tab = {};
tab.name = tabConfig.name;
tab.type = tabConfig.type;
var condition = tabConfig.visible_condition;
var isAdvCondition = tabConfig.advanced;
var scriptCondition = tabConfig.visible_script;
if (isAdvCondition) {
if (scriptCondition) {
var evaluator = new GlideScopedEvaluator();
var tagGR = sn_std_tkt_api.TicketConfig.getTicketRecord('ticket_tab_configuration', tabConfig.sys_id);
evaluator.putVariable('current', record);
evaluator.putVariable('answer', null);
var response = evaluator.evaluateScript(tagGR, 'script');
if (typeof response !== 'undefined' && !(response == 'true' ||
response == true ||
response.answer ||
response.answer == 'true' ||
response.answer == true)) //either the script could return true, or set answer to true
return;
}
}
else {
if (condition) {
if (!GlideFilter.checkRecord(record, condition))
return;
}
}
if (tabConfig.type == 'activity') {
tab.widget = $sp.getWidget('std_ticket_conversations',
{sys_id: data.sys_id,
table: data.table,
btnLabel: gs.getMessage('Post'),
read_only: isNonPrimary || urClosedState,
rich_text_editor: options.rich_text_editor,
at_mentions: options.at_mentions
});
}
else if (tabConfig.type == 'attachments') {
if(tableName == 'sc_req_item' && toShow == 'true'){
tab.widget = $sp.getWidget('std_ticket_attachments', {record_id: data.sys_id,
record_table: data.table,
read_only: isNonPrimary || urClosedState
});
}
else if(tableName != 'sc_req_item'){
tabs.push(tab_2);
tab.widget = $sp.getWidget('std_ticket_attachments', {record_id: data.sys_id,
record_table: data.table,
read_only: isNonPrimary || urClosedState
});
}
}
else if (tabConfig.type == 'associated_requests') {
tab.widget = $sp.getWidget('my-requests-v2', {record_id: data.sys_id,
record_table: data.table,
is_associated_ticket_tab: true
});
}
else if (tabConfig.type == 'variable_editor' || tabConfig.type == 'variable_summary') {
if (record.variables.getElements(true).length == 0)
return;
var widgetParam = tabConfig.widget_param;
if (widgetParam)
widgetParam = JSON.parse(widgetParam)
else
widgetParam = {};
widgetParam.table = data.table;
widgetParam.sys_id = data.sys_id;
tab.widget = $sp.getWidget(tabConfig.widget, widgetParam);
}
else if (tabConfig.type == 'custom') {
var widgetParam = tabConfig.widget_param;
if (widgetParam)
widgetParam = JSON.parse(widgetParam)
else
widgetParam = {};
widgetParam.table = data.table;
widgetParam.sys_id = data.sys_id;
widgetParam.read_only = isNonPrimary || urClosedState;
tab.widget = $sp.getWidget(tabConfig.widget, widgetParam);
}
else if (tabConfig.type == 'iar_recommendations') {
tab.widget = $sp.getWidget('iar_recommendation', {record_id: data.sys_id, record_table: data.table });
}
tab.order = tabConfig.order;
tabs.push(tab);
});
}
data.tabs = tabs;
})();
Output:
If my response helped please mark it correct and close the thread so that it benefits future readers.
