Standard ticket configuration - Actions are not visible on the portal ticket page

[tippireddip]

Hi All, 

Having one issue with the standard ticket configuration. 

On Self service portal and employee center portal on the incident ticket page we will get an option of Resolve, close, reopen. These are properly working on the PDI. 

When I cheked on my Org instance its not working, those actions are not visible on the portal. 

Any suggestions to cross check. 

I check the record from the ticket configuration its active only. 

[Ankur Bawiskar]

@tippireddip 

not visible to admin or non-admin?

[tippireddip]

Hi @Ankur Bawiskar 

Its not for the Admins or Non-admins right.

For the caller these actions will be visible on the portal. 

Attached snap above, this is the ticket page where we have these actions will be visible for the caller. 

[Ankur Bawiskar]

@tippireddip 

those actions were seen earlier?

did you recently upgrade?

In your screenshot it's seen, so what's the challenge

[tippireddip]

@Ankur Bawiskar 

The snap I attached its from PDI. 

In my org instance these actions are not visible. As it's a OOB configuration it will be visible on all the instance portals. Even on SP & ESC portals its visible on PDI

I'm missing something to check. Any suggestions to cross check to make these actions visible on portal.