Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How do I reply to a customer comment in a ticket?

GinaR123
Giga Explorer

‎09-06-2024 08:15 AM

 
0 Helpfuls
  • 402 Views
1 REPLY 1

debendudas
Mega Sage
Mega Sage

‎09-07-2024 03:54 AM

Hi @GinaR123 ,

You can use Additional comments to communicate with the customer.

debendudas_0-1725706468544.png

 

0 Helpfuls