How to add a new tab for Incident details in Employee Center

[nayanmule]

Hi All, 

We have a requirement to add a new section under Incident as "Details" which should contain closure information like close code & close notes.

I have added a new section in the ticket configuration, but not able to add & build a custom widget.

Can someone help with the widget code for the same.

Any help will be appreciated.

Thanks in Advance,

Nayan

[Ravi Chandra_K]

Hello @nayanmule 

Please go to Standard Ticket Configuration in the Filter Navigator and find the record for this configuration there you can configure what details to show up.

Please mark the answer as helpful and correct if helped.

Kind Regards, 

Ravi Chandra 

[nayanmule]

Hi Ravi, 

I have added the section through ticket configuration. I need a widget to add there & populate close code , close notes.

[Ravi Chandra_K]

You can add additional fields to the widget via

Navigate to Service Catalog > Catalog Administration > My Request Filter

Search and open the record where Table = Incident (I am guessing it's Incident) and Applies = Service Portal

Add your field to the 'Secondary fields to display' field

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

[nayanmule]

Hi Ravi, 

thank you for your response , but this is what not I am looking for.

Please check attach screenshot in my question. In the details tab I need to add close fields.

Thanks