How to build a custom landing page for a record producer to be used in Employee Center portal?

[David Lundy]

First, let me preface my question by saying that I am not very knowledgeable about customizing the Service Portal/Employee Center.  I'm trying to muddle through as best I can.  🙂

We have recently rolled out the Employee Center and one of the features we provided for the users is a record producer which is used to create a new Upcoming Event.  We felt that it would make the user experience better.

The RP works great, but once submitted, it drops the user on a landing page (form) showing all of the collected variables in editable fields, along with two "Save" buttons.  This is not desired functionality for us.

We want the RP to create the Event content record, then display the variables' content in READ-ONLY fields, with no Save buttons.  Part of our educational material is showing the user how to go in and make additional changes to the events through the ServiceNow interface, rather than doing it through the online form.  We don't want to confuse the user by presenting them with multiple ways to edit the newly created Event.

Thus, we need to design a custom (?) landing page which only applies to this RP, showing the fields in read-only state, with no UI actions at all.

Is this something that can be easily done?  Can we modify the existing "form" page to handle this?  Any assistance would be most helpful.

[Ankur Bawiskar]

@David Lundy 

on record producer submission let the user be redirected to ticket page which should happen OOB

where is it redirecting?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[David Lundy]

Hi @Ankur Bawiskar!

Upon submission, it is redirecting to this page:

https://<instance>.service-now.com/esc?id=form&table=sn_cd_content_portal&sys_id=ada357749324e6906e0...

This redirect is being explicitly provided by the record producer itself (in the Script field).  This was done because without the explicit "upcoming_event_landing_page" view, there are a lot of extra fields on the form that will only intimidate the user and that they don't need to see or interact with.

Is there a better landing page to which we can redirect the form?

[Ankur Bawiskar]

@David Lundy 

it depends on custom requirement.

You can redirect them to ticket page or your form page.

If my response helped please mark it correct and close the thread so that it benefits future readers.