How to Build an approval for Community Forum Posts for EC Pro

vaishnav
Tera Contributor

Hello Everyone,

 

We are exploring how to build an approval flow for all community posts on the ESC portal—whether it's a Blog or Q\&A.
Requirement:
Before any content is posted, it should go through an approval process. The approval should be sent to the group.

  • If approved, the content should be posted.
  • If rejected, the content should not be posted.

Has anyone implemented a similar approval workflow or can guide us on how to approach this?
Thanks in advance!

1 REPLY 1

Mark Manders
Mega Patron

What is the business case here? Because I think that you will be demotivating the users very much. If it's due to what we see on the ServiceNow community that is currently flooded with spammers and scammers, I do understand, but wouldn't it be better to limit the users that can post anything? Personally, I wouldn't post anything if it first needed to go through approval.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark