How to Build an approval for Community Forum Posts for EC Pro
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07-08-2025 12:16 AM
Hello Everyone,
We are exploring how to build an approval flow for all community posts on the ESC portal—whether it's a Blog or Q\&A.
Requirement:
Before any content is posted, it should go through an approval process. The approval should be sent to the group.
- If approved, the content should be posted.
- If rejected, the content should not be posted.
Has anyone implemented a similar approval workflow or can guide us on how to approach this?
Thanks in advance!
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07-08-2025 03:29 AM
What is the business case here? Because I think that you will be demotivating the users very much. If it's due to what we see on the ServiceNow community that is currently flooded with spammers and scammers, I do understand, but wouldn't it be better to limit the users that can post anything? Personally, I wouldn't post anything if it first needed to go through approval.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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