How to change AI Search result link from FORM page to something else

[Sinae]

Hello,

When I search for something in Employee Center, the search result takes me to the right page.

The below search result item is a catalog item and has the page id of "sc_cat_item" if clicked.

However I search for something in the custom portal, the search result takes me to the FORM page.

The below search result item is a catalog item and has the page id of "form" if clicked.

How can I change the settings to map the items to the right pages?

Thank you!

[Pallavi K1 · Accepted solution]

Hi Sinae,

If you are using AI search for employee center,

go to 'AI search results actions configurations'(sp_ai_search_results_action_config) table and add the customized portal in the 'Service portal(s)' field in the related 'AI search source' record(in your case it will be catalog). 

Got this information from Servicenow team. 

Thanks,

Pallavi K.

[prasanna11]

Thanks for this. Saved my day