How to change the Page Redirect on the HRM Todos Summary Widget

[pablolopez]

Hi ServiceNow community!

I'm trying to change the page that this link in the HRM Todos Summary widget redirects in Employee Center. The link is used to open the Approval For task.

Currently it takes to the ticket page (id=ticket), we want it to take to the form page (id=form) and apply a specific view.

Is this possible OOB?

[Ankur Bawiskar]

@pablolopez 

check if something you can do from here using config rather than scripting

If not then you will have to clone the widget, make the necessary changes and add that widget again on that page

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pablolopez]

Just looking at all the table columns for the sn_hr_sp_todos_config table, nothing seems to point to any page this would open with.

I don't want to clone the Widget as that would introduce tech debt / lock us out of subsequent upgrades, so I will continue searching for solutions.

[luis huallpa]

Hi @pablolopez ,

Were you able to redirect to the required page?

Regards.

[Kit Cheong]

It's not possible OOTB on Task extended tables (don't know why that's the case).

However, it is possible on non-task tables.

E.g. Showing knowledge approvals.

Sidenote: When I did do this we linked to the SOW KB version comparison page, so the approver could easily see what was changed between versions.