How to configure sla breach notifications based on condition

[ashok17]

How to configure sla breach notifications based on below conditions:
Please suggest any one have idea for this.

I have tried OOB notifications but not working properly.

SLA breached Parm	When Response/Resolution SLA breaches/cross more than 100%	Resolution SLA: Assigned to Response SLA: Assignment Group
SLA warning Parm	When Response SLA/ Resolution SLA cross more than 50% When Response SLA/ Resolution SLA cross more than 80% When Response SLA/ Resolution SLA cross more than 95%	Resolution SLA: Assigned to Response SLA: Assignment Group

[Sumanth16]

Hi @ashok17 ,

Navigate to Workflow Editor > Open Default SLA workflow or custom SLA attached to the Incident table.

1. Checkout Workflow
2. Navigate to Core Tab >Timers> Select SLA Percentage Timer
3. Under Activity Properties: SLA Percentage Timer, provide name and percentage.

             Ex: Name: "Wait for 25 percent of SLA duration, Percentage: 25

             Click on Update

Repeat above steps from 1 through 3 until the total SLA is 100%

Step 2: Adding Notification

1. Navigate to Core Tab > Notifications > Select Notification
2. Under Activity Properties: Notification, provide name and Addressee(s) details.
3. This Notification activity sends an email to specified users or groups.
4. Click on Update

Repeat the above steps from 1 through 4 in the workflow.

Step 3: Join activities

Join all activities and publish workflow.

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Thanks & Regards,

Sumanth Meda