How to Disable Employee Center Banner / Popup in Service Portal?

egravl · ‎10-12-2022

The attached image shows the banner/popup I'm referring to.

Susan Britt · ‎10-12-2022

This is under Service Portal > Announcements. You can delete or deactivate from there.

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Community Alums · ‎10-12-2022

Hi @egravl ,

I Echo with @Susan Britt here !!

It's just an Announcement record , you can just disable this.
Service Portal > Announcements

Just to add... this specific Announcement record is actually only visible to sp_admin or higher.

To learn more refer to this Document : https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/create-a...

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egravl · ‎10-12-2022

Thanks Susan. I see it was created and active in our instance in May 2021, but only recently started displaying, I think with our upgrade to San Diego. Any idea why that may be?

Susan Britt · ‎10-12-2022

Yes, the upgrade will do this. If you are not aware, the Employee Center applications are store apps now, so each quarter they are releasing updated versions that you can go get instead of having to wait until the major releases for new features and functionality. November should be the next one. This announcement to the admins is there as a reminder to update to the latest version.

egravl · ‎10-12-2022

And thanks for the heads up!