How to hide and rename items in ESC

helmerr_
Tera Contributor

How do I go about renaming and hiding (or removing) items from Popular Topics in ESC? 

 

esc.png

1 ACCEPTED SOLUTION

Danish Bhairag2
Tera Sage
Tera Sage

Hi @helmerr_ ,

 

To rename topics u can go to this table "topic_list" find the appropriate topic based upon taxonomy & rename it.

Coming to removing the unwanted ones u can do Ctrl + Right Click on the screen of the portal to open the widget something like this, once open there u will see number of topics display that u can modify to the number u want.

DanishBhairag2_0-1698507834357.png

DanishBhairag2_1-1698507925278.png

 

For detailed explanation plz go through the below article:

https://www.servicenow.com/community/developer-forum/how-to-hide-topics-in-popular-topics-but-should...

 

Thanks,

Danish

 

 

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1 REPLY 1

Danish Bhairag2
Tera Sage
Tera Sage

Hi @helmerr_ ,

 

To rename topics u can go to this table "topic_list" find the appropriate topic based upon taxonomy & rename it.

Coming to removing the unwanted ones u can do Ctrl + Right Click on the screen of the portal to open the widget something like this, once open there u will see number of topics display that u can modify to the number u want.

DanishBhairag2_0-1698507834357.png

DanishBhairag2_1-1698507925278.png

 

For detailed explanation plz go through the below article:

https://www.servicenow.com/community/developer-forum/how-to-hide-topics-in-popular-topics-but-should...

 

Thanks,

Danish