how to initialize new incident record in glide record

[AjayC]

how to initialize new incident record in glide record

[Bhavya11]

Hi @AjayC ,

• This is sample code create new record using GlideRecord

var incGr = new GlideRecord('incident');

incGr.initialize();

incGr.short_description = 'Test';

incGr.description = 'Hello';

incGr.insert();

Please mark helpful

Thanks,

Bk

[Mark Roethof]

Hi there,

For such basic questions, use ChatGPT or something.

For example:

Question:

"servicenow how to initialize new incident record in glide record"

Answer:

To initialize a new Incident record using GlideRecord in ServiceNow, you'll follow these steps:

1. Create a new GlideRecord object for the incident table.
2. Initialize a new record.
3. Set the desired field values.
4. Insert the record into the database.

Here is an example of how you can do this in a server-side script (e.g., in a Business Rule, Script Include, etc.):

// Create a new GlideRecord object for the 'incident' table
var grIncident = new GlideRecord('incident');

// Initialize a new record in the 'incident' table
grIncident.initialize();

// Set field values for the new incident record
grIncident.short_description = 'Short description of the incident';
grIncident.caller_id = 'sys_id_of_caller';  // Replace with the actual sys_id of the caller
grIncident.category = 'software';
grIncident.priority = 2; // Priority 2 - High

// Insert the new record into the database
var incidentSysId = grIncident.insert();

// Optionally, you can log the sys_id of the newly created incident
gs.log('New incident created with sys_id: ' + incidentSysId);

Explanation:

• var grIncident = new GlideRecord('incident');: This line creates a new GlideRecord object for the incident table.
• grIncident.initialize();: This initializes a new, empty record in the incident table.
• grIncident.field_name = value;: This sets the values for the fields in the new record. Replace field_name with the actual field names and value with the values you want to assign.
• grIncident.insert();: This inserts the new record into the database and returns the sys_id of the newly created record.

You can customize the script by setting additional fields or modifying the existing ones as per your requirements.

 

[Soni Tushar]

Hello @AjayC ,

// Create a new GlideRecord object for the 'incident' table
var inc = new GlideRecord('incident');

// Initialize the new record
inc.initialize();

// Set field values
inc.short_description = 'Sample incident'; 
inc.caller_id = 'e4c1f4b87f1423007e16f1d3788f5b99'; 
inc.category = 'Hardware'; 

// Insert the new record into the database
var newIncidentSysId = inc.insert();

// Log the sys_id of the new record
gs.info('New incident created with sys_id: ' + newIncidentSysId);

If you found my response helpful, please consider marking it as "Helpful" or "Accept Solution." Thank you!