Is there a way to hide Attachment/PDF Doc from AI Search Results

[Rob Sestito]

Hey SN Comm Team,

I am looking to see if there is a way to hide the Attachment | PDF document as a search result (we are using the AI Search).

This results in much too much being found and displayed from the search and is not great customer experience.

This is from the global search, not the knowledge page and/ or knowledge search.

I have tested the idea, with making the Text Index Configuration for the knowledge table as false - 

but that only worked towards the knowledge page and search. I want to stop these from being displayed from the main search being used (I put it back to true once I noticed it was not working as I had hoped).

Does anyone know if this is possible, and how it can be controlled?

Many thanks,

-Rob

[Musab Rasheed]

Hi @Rob Sestito ,

Go to 'sp_portal' find 'Employee Service Center' entry open it, go to 'Search sources' related list and remove that option by clicking Edit. Just give a try and Mark my answer as correct if that helps.

[Rob Sestito]

Hello @Musab Rasheed -

That will not work as the Search Sources tab goes away once AI Search is enabled and in use:

I did mention that I am using the AI Search feature in my original post, sorry if that was missed.

However, I did have a question regarding what you showed me to do. What there, will stop the attachments from articles being generated as a search result?

Thank you so much,

-Rob

[Susan Britt]

Hi Rob,

I haven't tried it, but in a PDI  maybe test updating the AI Search's "Indexed Sources".  Open the one for knowledge, and on the Advanced Configuration tab, there's an attribute OOB to index_attachments.

[Rob Sestito]

Hey,

So, recommend to delete these records or should I change the value to false?

Once I do anything, I know I will need to re-index the tables. From there would it take a while to change on the portal side or should it be instant once the tables have been re-indexed?