Identify if user opens a portal page from MS teams

[Uttara]

Hello,

We have enabled the custom portal to be available on MS teams. We need to identify of the user opens the portal page(s) using MS teams.

[Ratnakar7]

Hi @Uttara ,

You can query JSON Blob table with device_type as Teams. (PFB screenshot)

https://your_instance_name.service-now.com/interaction_json_blob_list.do

Also, In the script  you can use “vaContext.devicetype == Teams” as a condition to identify specific interaction from MS Teams.

{ if(vaContext.deviceType === 'Teams'){

//

}

Thanks,
Ratnakar

[Uttara]

Thank you @Ratnakar7 for the reply!

Is this specific to virtual agent? Can this be accessed from portal widget or header/footer?

I need to write logic in portal widget for identifying if user is accessing portal from teams or desktop

[Uttara]

Hi @Ratnakar7,

Thank you for the reply!

Is this specific to virtual agent or can we access this from portal widgets?

I need to write the identifier logic in widget.

Thanks,

Uttara